We carried out a review of the data available to us about Serenity Healthcare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Serenity Healthcare Services Limited, you can give feedback on this service.
Serenity Healthcare Services is a domiciliary care agency providing personal care to people in their own homes. Following registration with the Care Quality Commission in March 2020 the service went into a period of dormancy and did not provide care to any service users. However, from September 2021 the service became active again. At the time of our inspection there was one person receiving personal care from the service. Serenity Healthcare Services also provides care staff for other care settings, such as residential homes. This part of the service is not regulated by the Care Quality Commission so was therefore not included in our inspection.
People’s experience of using this service and what we found
The one person who received support from the service spoke very highly about the organisation and its staff. They told us they were treated with kindness and compassion.
Staff had received training in safeguarding adults and children and knew how to keep people safe. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.
Staff had received a range of training to give them the skills knowledge to care for people in their own homes. The registered manager supported staff through regular supervision meetings.
Care plans were person-centred. However, improvements were needed to care documentation to ensure the daily records accurately reflected care that had been provided. The service had yet to implement a proper auditing process.
We have made a recommendation that the service review its care documentation and auditing process.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 March 2020. This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.