Updated 5 February 2024
Meridian House is a private outpatient doctors’ consultation and treatment centre, seeing patients via referral or self-referral on a private basis and via health insurance. The hospital provides a range of elective surgery treatments for NHS and other funded (insured and self-pay) adults in a range of surgery specialties. At this inspection the registered manager responded positively to the concerns raised as part of the last inspection and suspension period. They have taken immediate actions and made significant improvements to the service. Incident reporting systems and process were robust and effective. Mandatory training was suitable for all staff and the service demonstrated that all staff were now compliant with no outstanding training requirements observed. Environmental and safety audits had been improved with appropriate oversight from management. We saw examples of these in practice and all were suitable and appropriate completed. The service had introduced a new RAG rated training matrix for safeguarding training to ensure that all staff completed the required level of training as determined by their role. We also saw improvements with in house safeguarding training. We saw that all appropriate risk assessments and policy were in place to reflect national guidance. We also noted that all policies had been recently reviewed. All environmental concerns raised previously had been addressed or changes were still being implemented at the time of inspection. We observed all equipment included hazardous chemicals were stored appropriately and securely. We saw improvements in governance systems and process relating to safe recruitment of staff. We saw improvements in the management and storage of medicines including controlled medicines. We saw a newly implemented process to maintain this improvement.