We carried out a review of the data available to us about WHC Offices on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about WHC Offices, you can give feedback on this service.
WHC Offices is registered to provide a supported living service for people with a learning disability, autistic people, people with eating disorders, younger adults and people living with mental ill health. At the time of this inspection three people received personal care from WHC Offices.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
People and relatives told us how they or their family member could choose how they wanted to live and had the support they needed to do this. Staff encouraged people's choice and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care:
People, relatives, health and social care representatives told us staff were caring and always treated people with respect and empathy. People told us staff knew how to meet their needs, were kind, respectful and well trained. Staff had developed positive relationships with people.
Right culture:
Staff were proud of the support that they provided to people and the positive outcomes that they had observed. The service had an ethos of providing person-centred care to encourage people to lead independent lives.
People using the service were safe. Staff understood how to identify and report abuse. Recruitment practices ensured the right staff were recruited to support people to stay safe. Staff felt well supported and had regular opportunities to discuss their work. Staffing arrangements were flexible to meet people’s needs. People received care from staff on a one to one basis and records showed that people received their care in the way they needed to maintain their safety.
People were supported safely with their medicines. Staff completed medicines administration records (MAR) after giving people their medicines. MAR sheets were audited to ensure people had received their medicines as prescribed.
Care plans and risk assessments were developed from the initial assessment of people's needs. Care plans were comprehensive, individualised and developed with each person. They described the support the person needed to manage their day to day health needs. Risks to people were identified and guidance and control measures were in place to enable staff to support people safely.
People's health and well-being was monitored by staff and they were supported to access healthcare services in a timely manner when they needed to. The service worked in partnership with health and social care representatives to meet people's needs. The service was responsive and quick to adapt to meet people's changing needs. People were supported to have sufficient amounts to eat and drink to maintain a balanced diet.
People were consulted about how their care was delivered and given opportunities to feedback about how they felt the service was doing. There were quality assurance systems in place to monitor the quality and safety of the service and to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good (published on 30 May 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for WHC Offices on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.