Orchid House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement in this key question. People had access to healthcare as and when needed. Relatives were able to share their views and raise concerns if needed. Care plans showed relatives and professional involvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us communication from the home was good and they were always kept up to date with any changes to people's health and well-being.

Staff told us that people living at the home were able to receive any care and treatment they needed. One staff member told us “People can have the appointments they need. We go with them or family, or sometimes people come here.” The registered manager told us that they provided 'tools' to staff to support people, they recently provided easy to read information to staff on Deprivation of Liberty Safeguards (DoLS) to help staff understand the information.

Health care plans showed a range of professionals and family who supported with care and treatment options. They showed where people have been consulted in their care and treatment and if they are unable to be consulted. Mental Capacity Act assessment records showed involvement with professionals and relatives in decision making.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.