Archived: Walsingham Support - Supported Living and Community and Home Support Service

Walsingham Support - Supported Living and Community and Home Support Service

is a supported living service providing the regulated activity personal care to people with a learning disability. Support is provided to people in two separate accommodations. At the time of our inspection the provider was supporting five people.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Based on our review of the Safe, Effective and Well-led key questions the service was able to demonstrate how they were meeting how they were meeting the underpinning principles of Right support, right care, right culture.

Right support

People received their care and support at times they chose. Support was provided to people in individual self-contained apartments which were personalised. People’s risks were assessed and mitigated and staff knew how to protect them from abuse. The provider ensured that staff were trained to meet people’s changing needs effectively. Where people did not use verbal communication, their communication needs were assessed and staff supported them to make choices.

Right care

Staff provided people with person-centred support based on their assessed needs and expressed preferences. People’s privacy was protected. Staff administered medicines safely and ensured the environment was clean. People ate well and chose how they received their personal care. Health services were accessed regularly, and healthcare professionals were involved in supporting people’s wellbeing.

Right culture

The provider ensured the service was inclusive and empowering for people. Staff felt motivated to support people’s individual needs in creative ways. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service at the previous premises was Good (published 10 June 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively .

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Walsingham Support - Supported Living and Community and Home Support Service on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.