Face Kandi Aesthetic Clinic

Updated 8 December 2021

Face Kandi Aesthetic Clinic is registered with the Care Quality Commission to provide the regulated activities of treatment of disease, disorder, or injury (TDDI), and surgical procedures from one registered location at the following address: 70 Market Street, Birkenhead, Merseyside CH41 5BT. The service is provided from a fully converted building with a medical treatment room and another room used for other non-regulated treatments. The service is centrally located and there is off road parking.

The service is provided by a registered nurse practitioner. Face Kandi Aesthetic Clinic offers patients a range of services including treatment for excessive sweating (hyperhidrosis) and PDO surgical thread lifts. Treatments are provided for adults aged 18 and over with appropriate consent. These services are available on a pre-bookable appointment basis. Patients can book appointments directly with the service by phone. The service is open for consultations weekly on a Monday, Tuesday and Friday from 10 am to 5 pm.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service before the inspection.

During the inspection:

• we spoke with the provider/clinician and the administration staff member
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from
• looked at information the service used to deliver care and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 8 December 2021

This service is rated as Good overall. This is the first inspection since registration with the CQC.

We carried out an announced comprehensive inspection at Face Kandi Aesthetic Clinic on the 17 November 2021 as part of our inspection programme.

The key questions are rated as:

Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Face Kandi Aesthetic Clinic provides a range of non-surgical cosmetic services which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. Face Kandi Aesthetic Clinic was registered in respect of the provision of the treatment of disease, disorder or injury and surgical procedures therefore we were only able to inspect treatments relating to medical conditions which include treatment for excessive sweating (hyperhidrosis) and PDO surgical thread lifts.

The individual provider is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service has one clinician who is also the registered CQC provider. The service also employs one administration staff member.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Risk assessments had been completed to ensure the safety of the premises.
• The clinician and administration staff carried out appropriate training to carry out their roles.
• There was an open and transparent approach to safety and an effective system for reporting and recording incidents.
• The clinician maintained the necessary skills and competence to support patients' needs.
• The clinician was up to date with current guidelines.
• The clinician was aware of, and complied with, the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care