We carried out a review of the data available to us about Epsom on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Epsom, you can give feedback on this service.
Epsom is a domiciliary care agency run by Bliss Home Care Ltd which provides personal care support to people living in their own homes and flats. It supports older people living with physical and health support needs, some of whom also live with dementia. At the time of the inspection the agency supported six people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported in a way which they chose and were in control of. Staff knew how to support people safely around their day to day needs, COVID-19 precautions and medicines. The provider employed only suitable staff and ensured there was enough of them to provide all planned care visits.
People told us they felt their care was personalised and provided by caring and polite staff. Staff knew how to support people to be as independent as possible, to communicate effectively and to make their own choices which were then respected. People were offered and given support around their day to day personal needs, upkeep of their homes, safety and access to their preferred activities or healthcare as per individual circumstances.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt competent for their roles and were complimentary about support they had been receiving from the management. People, relatives and staff felt communication was good and there was a caring, professional and open culture in the service which brought good outcomes for people.
The registered manager ensured the quality and safety of the service were monitored and was very involved in the day to day running of the service. They made a range of improvements based on people’s feedback and service needs. For example, new roles within the management team were developed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 06/04/2020 and this is the first inspection.
Why we inspected
This inspection was based on the date the service registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.