Crossley Place

Updated 14 June 2022

Crossley Place is an independent hospital for up to four women with complex mental health needs. A bespoke package of care is provided for each patient, to meet their individual recovery and rehabilitation goals.

Each patient has their own apartment which is tailored to their individual needs. Each has a separate bedroom and living area, with ensuite bathroom and potential access to kitchen facilities. Patients have access to shared communal areas including a courtyard garden.

All patients are funded by the NHS or other statutory bodies. All patients are detained under the Mental Health Act or other legal power.

Crossley Place registered with the Care Quality Commission in April 2020. It is provided by Elysium Healthcare Limited. It is registered to provide the regulated activities: assessment or medical treatment for persons detained under the Mental Health Act 1983; and treatment of disease disorder or injury.

The service has a manager registered with the Care Quality Commission.

This is the first inspection of this service since registration with CQC.

This was an unannounced comprehensive inspection.

What people who use the service say

The feedback we received was from a small number of patients and carers, but was very positive. Some patients and carers told us that there had been a marked change in the support the patient received with a positive impact on their recovery, and for others their quality of life had improved. Patients were involved in the development of their care plans as much as possible, and they found most staff approachable and supportive. Patients identified the high use of temporary staff as a problem, as they did not know the patients and their needs as well as permanent staff.

Patients had access to an advocate, and patients and carers were able to raise their concerns with managers and staff.

Updated 14 June 2022

We rated this location as good because:

• The service provided safe care. The ward environments were safe and clean. The wards had enough nurses and doctors. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the patients cared for in a mental health rehabilitation ward and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The ward teams included or had access to the full range of specialists required to meet the needs of patients on the wards. Managers ensured that these staff received training, supervision and appraisal. The ward staff worked well together as a multidisciplinary team and with those outside the ward who would have a role in providing aftercare.
• Staff understood and discharged their roles and responsibilities under the Mental Health Act 1983 and the Mental Capacity Act 2005.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients and families and carers in care decisions.
• Staff planned and managed discharge well and liaised well with services that would provide aftercare. As a result, discharge was rarely delayed for other than a clinical reason.
• The service worked to a recognised model of mental health rehabilitation. It was well led and the governance processes ensured that ward procedures ran smoothly.

However:

• There were high levels of health care assistant vacancies.
• There was no nurse call system for patients.

Updated 14 June 2022

See the summary above for details.