We carried out a review of the data available to us about Angelcare Residential Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angelcare Residential Living, you can give feedback on this service.
Angelcare Residential Living is a care home, providing accommodation for up to 23 persons who require personal care. The service provides support to older people, people who may be living with dementia, people with physical disabilities, people with sensory impairments, and younger adults. At the time of our inspection there were 17 people using the service.
People’s experience of using this service and what we found
People were kept safe from risk and harm and staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. People’s dependency assessments had been regularly carried out to ensure staffing levels were appropriate. Medicines were managed safely. Systems were in place to reduce the risk of the spread of infection. Accidents and incidents were reported and analysed in a timely manner.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were trained to deliver care specific to the needs of people. People said the food was good and there was choice available. The environment was well maintained and designed to meet the needs of people. People told us staff were polite and always asked before providing support. People and/or families were involved in decisions about their care needs.
Changes in peoples’ needs were identified and communicated to health professionals in a timely manner. Peoples’ communication needs were met. Visiting arrangements were in line with current Government guidance.
There were a range of activities available for people. The provider had a compliment and complaint system in place and people felt comfortable speaking to the registered manager. Where needed, changes were made to the service by the provider following consultation with people.
The provider was well organised, and the registered manager had a clear vision for the service. People we spoke with said they knew the managers by name and said they were approachable and friendly. The provider had clear audit processes in place to ensure good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 April 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.