We carried out a review of the data available to us about Forever Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Forever Care, you can give feedback on this service.
About the service
Forever Care is a domiciliary care agency. It is registered to provider personal care to people living in their own homes.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection 34 people were receiving personal care.
People's experience of using this service and what we found
People were protected from risk of abuse because staff had received training in safeguarding and knew what actions to take to keep people safe. Risks to people had been assessed and were regularly reviewed. There were recruitment processes in place to ensure suitable staff were appointed to support people. People's medicines were managed safely. There were no concerns regarding staff members’ infection control practices and they had good access to personal protective equipment (PPE). There were processes in place to investigate incidents or accidents with appropriate action taken promptly and measures put in place to mitigate the risk of future reoccurrences.
The provider completed initial assessments to make sure they could meet people’s needs. Staff completed induction training and people were supported by staff who had the skills and knowledge to support them safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us they were supported by kind and caring staff who knew people well. People's individual needs were respected and staff supported people with dignity and respect. People and relatives told us they were involved in the care and support planning.
The provider carried out audits of the service to monitor and review the quality of the care provided to people. The provider completed regular competency checks to monitor staff practice to ensure they were working to current best practice. The provider worked in partnership with health and social care professionals to ensure people’s health needs were being monitored and reviewed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 April 2020 and this is the first inspection.
Why we inspected
This was a planned inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead Forever Care used technology such as electronic file sharing to gather information, and phone calls to engage with people using the service as part of this performance review and assessment.