Bath Row Medical Practice, Attwood Green Health Centre

Updated 19 July 2018

Bath Row Medical Practice offers services for the patients in a central area of Birmingham on the first and third floors of the Attwood Green Health Centre on Bath Row. The practice population is approximately 11500 patients of all ages, in particular under 40 years of old, with 60% of patients being in this age group. Approximately 50% of the practice population identify as Black, Minority, Ethnic (BME). The level of deprivation in the area according to the deprivation decile is two out of ten (The Index of Multiple Deprivation 2015 is the official measure of relative deprivation for small areas (or neighbourhoods) in England. The Index of Multiple Deprivation ranks every small area in England from one (most deprived area) to ten (least deprived area), meaning that the area is one of the more deprived areas of the country. For more information on the practice please visit their website at .

Bath Row Medical Practice is a group of four GP Partners both male and female, and three nurses who are supported by administrative and management staff. A salaried GP is due to commence employment in June 2018. The practice provides NHS primary health care services for patients registered with the Practice. The practice’s out of hours (OOH) provider is Birmingham & District General Practitioner Emergency Rooms (BADGER) and telephone lines are automatically diverted there when the practice is closed.

The practice’s opening hours are 8am until 6pm Mondays, Tuesday, Wednesdays, Thursdays and Fridays. The practice is also open Saturday mornings from 9.30am until 12pm.

Bath Row is registered with CQC to provide five regulated activities associated with primary medical services, which are; treatment of disease, disorder and injury, family planning, maternity and midwifery, diagnostic and screening procedures and surgical procedures.

Updated 19 July 2018

This practice is rated as Good overall; we carried out an announced comprehensive inspection at Bath Row medical practice as part of our regular inspection programme on the 15 May 2018.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? –Require Improvement

Are services well-led? - Good

At this inspection we found:

• The practice had sustained a change to clinical staffing levels which had impacted on appointment availability. In response to patient feedback the provider had implemented telephone appointments, extended hours and emergency doctors to deal with on the day requests, but the practice were still unable to manage demand.
• The practice had further developed their policy with regards to identifying carers, this had led to a small increase in numbers of carers identified.
• The practice had an active patient participation group (PPG) who had formed a patient panel and advised the practice on patient engagement.
• We found that the practice’s performance in the Quality and Outcomes Framework (QOF) was in line with the local and national averages. Exception reporting was high in comparison to local and national averages.
• We found the practice to be organised and have comprehensive policies and procedures to guide staff. Staff we spoke with described the practice as supportive and a good place to work.

The areas where the provider should make improvements are:

• Continue to review current processes to improve patient access.
• Consider ways to improve and encourage patients to attend cancer screening.
• Proactively identify carers within the practice population to ensure they receive the appropriate support.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018

Updated 19 July 2018