We carried out a review of the data available to us about The Heathers Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Heathers Nursing Home, you can give feedback on this service.
The Heathers Nursing Home is a residential care home providing personal and nursing care for up to 47 people. At the time of our inspection there were 33 people using the service. The service provides support to people across two adapted floors some of whom are living with dementia.
People’s experience of using this service and what we found
People were supported by staff who were trained to recognise and report on harm or abuse. Risks to people were assessed and managed effectively and their medicines were managed in line with policies and procedures. Staff were safely recruited to ensure their suitability to work at the home. There were effective infection, prevention and control procedures in place and systems to maintain and review accidents and incidents.
People’s needs were assessed, and their care was delivered in line with their preferences. People were supported by staff who were trained and knew their individual needs. People were supported to maintain a balanced diet and access healthcare services as and when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported and treated well and were involved in their care. Staff respected people’s privacy and dignity and promoted their independence.
People received personalised care which included their choice and preferences. People’s communication needs were met, and the provider followed the Accessible Information Standard (AIS).
The home manager was aware there had been a reduction in activities, however they had employed a new activity lead to support increased activities for people. People were supported to maintain social relationships. People and their relatives did not have any concerns, although they knew how to raise them. The home manager reviewed and investigated any complaints they received. People’s future wishes were detailed in their care plans.
Systems were in place to monitor the quality and safety of the service. Staff promoted a positive person-centred culture, where staff were open and honest, and they understood their roles and responsibilities. People were supported by passionate staff and the home manager considered the views of staff, people living in the home and their relatives. Staff worked together with health and social care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2020 and this is the first inspection.
The last rating for the service under the previous provider was requires improvement (published on 20 June 2020).
Why we inspected
This inspection was prompted by a recent outbreak of COVID-19 and due to a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.