We carried out a review of the data available to us about Melbourn Springs Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Melbourn Springs Care Home, you can give feedback on this service.
Melbourn Springs Care Home provides accommodation and personal care for up to 78 older people, some of whom are living with dementia. The service is over two floors and has various facilities available including a hair and nail bar, cinema room and café. At the time of the inspection, 22 people were living at the service.
People’s experience of using this service and what we found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection and gave people their medicines safely.
People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.
Staff received training, supervision and support so that they could do their job well. Staff enjoyed working at Melbourn Springs Care Home and told us that they would be happy to have a member of their family living there.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems to monitor how well the service was running were in place. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People were asked their views of the service and action was taken to change any areas they were not happy with.
The service was well managed by an interim manager and senior staff team They were passionate about giving people a high-quality service and ensuring that staff were supported and skilled to deliver the service effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 17 April 2020 and this is the first inspection.
Why we inspected
This is the first inspection since the provider registered with the CQC on 17 April 2020.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
A nominated visitor could visit their family member/friend in their room by appointment. Visitors could also visit their family member/friend, using the indoor visiting area with a screen. There were also socially distanced garden visits taking place. Gaps between each visit helped prevent people encountering other visitors, staff or people from the home. End of life visits also took place. All visitors had to comply with the providers ‘meet and greet’ protocol. This included a temperature check, a rapid COVID-19 test, a health declaration and wearing supplied personal protective equipment (PPE). Staff helped people to use computer tablets to video call their family and friends to promote their social well-being.
On arrival into the building, external visitors including health or social care professionals, waited to enter in line with the providers ‘meet and greet’ protocol. Personal Protective Equipment (PPE) would be available if needed.
People isolated in their rooms for 14 days, when recently admitted into the home from the community or hospital. For people who lacked capacity to understand self-isolation, additional staff could be employed to support this.
Staff changed into their work clothes in the staff room and put on their PPE before starting work. They had a separate entrance and exit to use instead of the main entrance. There were two infection control leads within the home. Staff had infection prevention and control training. Handwashing and PPE observation checks were completed on staff.
Communal areas seen appeared uncluttered to aid with effective cleaning. Windows were opened to promote good ventilation. The external clinical waste area was secure, well organised and free from debris and clutter to promote good infection control practices.