The Beaufort Care Home

Updated 3 September 2024

Date of assessment: 16 September 2024 to 30 September 2024. The Beaufort Care Home is registered to provide accommodation, nursing and personal care to 29 people. This service provides support to older people and people living with dementia. At the time of our assessment there were 25 people living at the service. At this assessment we looked at 3 key questions of Safe, Responsive and Well Led in full which covered 22 quality statements. This assessment was completed to check the provider had made improvements since our last inspection on 19 June 2023. Following that inspection, the provider sent us an action plan and we undertook this assessment to ensure improvements were met and the provider was now compliant with the regulations. At this assessment we found some of the previous issues from the last inspection remained which put people at continued risk of harm. Medicine practices continued to be unsafe and not safely managed which put some people at unnecessary risk of harm. People were not always protected from risks associated with their care and staffing levels on shift impacted on the quality of care people received. People’s drinks were delayed and they were not always kept mentally and physically stimulated. There were significant shortfalls in the governance and managerial oversight of The Beaufort Care Home, including limited actions to keep people protected and safe in the event of a fire. We found 4 breaches of regulation at the assessment of this service, in relation to safe care and treatment, premises and equipment, safe and effective staffing and the governance of the service. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 3 September 2024

Majority of people and families said there were not enough staff to support them. People said at times they waited for help, waited for drinks and staff did not have time to spend with them, meaning limited or no time to go out, or to spend time chatting with staff. One relative told us their family member had always been in bed, but on the day of our assessment visit, they were out of bed. The majority of people and relatives were not involved in their care planning decisions, or what was in their care plan. Some people had not seen their care plan. People and relatives said there was limited stimulation to support people’s health and welfare. People were referred to other health professionals and support was given to people when required. People told us they found the home and their room was clean and tidy. Where people needed specialist equipment to help them transfer and mobilise, this had been checked to ensure it was safe to use.