We carried out a review of the data available to us about Helping Hands Southport on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Southport, you can give feedback on this service.
Helping Hands Southport is a domiciliary care agency that provides personal care to people in their own homes. At the time of the inspection 37 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Helping Hands Southport. Comments included, “They are ten out of ten” and “I feel safe knowing my relative is well looked after.” There were comprehensive risk assessments in place which were tailored to reflect each person’s assessed need.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice. People were supported to eat and drink where needed. Staff were trained, supervised and appraised in line with the providers policies.
Care plans were person centred and reflected the needs of each person. Routines were discussed with people, and they had been involved in completing their care plans. People’s diverse needs were catered for. Staff treated people with kindness, compassion and dignity.” People confirmed they were involved with decisions regarding their care and support, including a choice of which staff would support them.
Relatives confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. There was a process in place to respond to complaints. Staff were trained in end of life care.
There were audits and quality checks in place, complete with action plans when improvement was identified.
The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC as required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 May 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.