365 Secure Care

• The service failed to control infection risk well, the service did not demonstrate high levels of cleanliness or good adherence to the principles of infection prevention and control.
• The service failed to ensure that that all premises and equipment were clean, secure, suitable for the purpose for which they are being used, properly used and properly maintained.
• Managers failed to demonstrate how they monitored the effectiveness of the service.
• Managers failed to demonstrate that they had sufficient oversight of risk and performance.

However:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills and understood how to protect patients from abuse. Staff assessed risks to patients and acted on them.
• Staff provided good care and treatment. Managers made sure staff were competent and mandatory training compliance was completed. Staff worked well together for the benefit of patients and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people and took account of patients’ individual needs. The service proactively encouraged both negative and positive feedback as they valued all feedback as an opportunity to improve.