We carried out a review of the data available to us about Elm Bank Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elm Bank Care Home, you can give feedback on this service.
Elm Bank Care Home is a residential care home providing accommodation and personal care for up to 48 people across three floors. At the time of the inspection 27 people were living at the home.
People’s experience of using this service and what we found
People and relatives were complimentary of the care received. We were told people felt very safe with the staff and relatives commented on the trust they had with the staff team and management. People described staff as “lovely,” “wonderful” and “perfect.” Relatives described them as being “very understanding and respectful of people’s needs.”
There were enough staff to meet people’s needs in a safe way. Infection prevention and control systems followed government guidance to minimise the impact of Covid-19. Risks were assessed and steps taken to minimise hazards. Medicines were managed safely by trained staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported with any healthcare needs and staff followed the guidance of health care professionals when needed.
Care was provided in a personalised way which respected people’s wishes and preferences. There was a focus on communication and making sure people received information in a way they understood. End of life care was provided in a dignified way.
Relatives felt the home was well managed and they would recommend the home. Quality assurance systems were used to monitor and improve the quality and safety of the care and support provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good published on 23 January 2020.
Why we inspected
The inspection was prompted in part due to concerns received about infection control. We found no evidence during this inspection that people were at risk of harm from this concern.
A decision was made for us to inspect and examine all domains due to it being the first inspection with the provider Marton Care Homes Ltd.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.