We carried out a review of the data available to us about Heywood Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Heywood Court Care Home, you can give feedback on this service.
Heywood Court Care Home is a residential care home providing personal to up to 45 people. At the time of our inspection there were 40 people using the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks to people and staff were well managed. All required health and safety checks were taking place. There were safe systems of staff recruitment and there were sufficient staff to meet people’s needs. Medicines were stored and administered safely. The risks associated with COVID-19 were well managed.
People’s needs were assessed, clear support plans and risk assessments were in place to guide staff. Staff received the induction, training and support they needed to carry out their roles effectively. People’s food likes, dislikes and preferences were respected. The home was clean and there were a variety of communal rooms available to enable people to spend time with others but in smaller groups. Staff worked closely with other agencies to ensure people's needs were met.
Staff treated people with kindness and respect. Throughout the inspection we observed staff to have a friendly, caring and compassionate approach. Staff knew people well and had empathy and fondness for the people who lived at the home. They spoke respectfully to people and gained consent before providing support.
There were regular meetings for people who used the service to express their views and suggest activities and changes within the home. Activities were taking place but were not yet at pre COVID-19 pandemic levels of choices or community involvement. Plans were in place to increase the range of activities on offer. The service was following the Accessible Information Standard. There was an appropriate system in place to manage complaints.
The registered manager and provider had good oversight of the service. There was a range of quality monitoring, auditing and oversight. Audits and spot checks were thorough, and records demonstrated any issues identified were addressed. All staff spoke positively about the registered manager, the way the service was run, and the quality of the care and support people received. Staff felt supported and valued and were positive about the changes with the new provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service has changed provider since our last inspection. It was registered with us on 10 October 2020 and this is the first inspection under the new provider.
The last rating for the service under the previous provider was good, published on 15 June 2019.
Why we inspected
This is the first inspection of this service under a newly registered provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection under the previous provider, by selecting the ‘all reports’ link for Heywood Court Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Heywood Court Care Home is a residential care home providing accommodation and personal care for up to 45 people. At the time of the inspection there were 39 people using the service.
We found the following examples of good practice.
National guidance was followed on the use of personal PPE and regular Covid-19 testing was taking place. There were supplies of PPE readily available to staff and visitors, hand sanitizer was placed by each door.
There were procedures and risk assessments to manage and minimise the risks Covid-19 presented to people who used the service, staff and visitors. A room had been allocated for staff to change in and out of uniforms on arrival, equipped with a PPE station and clear signage reminding staff of their responsibilities.
National restrictions on visiting were in place at the time of the inspection. The service supported people to maintain contact with their relatives through video calls and had purchased a number of electronic tablets to allow for this.
The home was clean and uncluttered. Communal areas had been reorganised to promote social distancing including separate lounges so people could be separated if there was an outbreak.
Further information is in the detailed findings below.