Archived: Churchfield Care Centre

Churchfield Care Centre is a care home providing personal and nursing care to people aged 65 and over. The service is registered to support up to 60 people. At the time of the inspection only one of two buildings was being used, where 16 people were supported over two floors.

People’s experience of using this service and what we found

The service was undergoing improvements; however, we found there to be ineffective auditing and checks in place to ensure people’s safety, particularly around equipment.

People who were at risk of falls and a breakdown of skin integrity did not always have these managed appropriately. People with specific health conditions such as diabetes did not always have these monitored in line with best practice.

People were supported with their medicines safely, however there were issues with the documentation relating to medicines. Staff understood their duty to safeguard people from the risk of abuse. Safe staffing levels meant people were not left waiting for support.

People were supported to access appropriate healthcare. People were helped with their eating and drinking needs by staff who understood their individual requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well and respectfully by caring and kind staff. People were encouraged to be involved in their care and were given opportunities to feedback. People had plans of care that guided staff on how to care for them in a personalised way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 September 2020, and this is the first inspection. The last rating for the service under the previous provider was requires improvement, published on 14 May 2020.

Why we inspected

This was a planned inspection based on the date of registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Enforcement

We have identified a breach in relation to effective auditing, delegation of duties and checks on equipment and the environment.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

Staff were observed to be using personal protective equipment, such as gloves and masks in line with current guidance.

Staff and service users were supported to be tested regularly for COVID-19. Where anyone had tested positive guidance was followed, risk assessments were in completed for those who were unable to isolate.