We carried out a review of the data available to us about Casterbridge Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Casterbridge Homecare, you can give feedback on this service.
Casterbridge Homecare is an agency which provides personal care to people living in their own homes on the Isle of Portland and in the seaside town of Weymouth and surrounding villages. At the time of the inspection the agency was providing care to 33 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by an agency which had systems in place to identify and report concerns. Staff knew how to recognise and report abuse.
People and relatives told us they felt very safe and relaxed with the staff who supported them. Risks to people were reduced because staff were very observant and took action to make sure risks were minimised.
People received support from a regular staff team and staff were recruited safely. Staff were trained to administer medicines safely. Competency checks had been completed to ensure staff were following safe medicine practices.
Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. People told us that staff wore PPE whilst spending time in their homes.
People's needs were assessed and staff with the right skills helped to meet these. Staff supported people with their eating, drinking and to access healthcare support.
People and their relatives spoke very highly of the way staff cared for them. Comments included, “Each carer seems to be on the ball, and yes they show kindness and care towards my mother” and “They are always nice to me.” Staff told us they were proud and enjoyed working at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed their views were sought and they were involved in making decisions about their care.
The provider had a complaints process and had not received any formal complaints.
People and their relatives were able to give feedback about their care in a variety of ways. Examples included, through care reviews and surveys.
People could be confident that their care was provided by an agency who monitored risks and followed up to date guidance to keep people safe. The provider had systems and processes in place to retain oversight of people's care and ensure good standards were consistently met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.