Archived: Lifeways Community Care (Lancashire South)

Lifeways Community Care (Lancashire South) provides personal care to people living in their own houses and flats. At the time of the inspection the provider supported 25 people with their personal care needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The management team were clear about their roles and responsibilities. They worked in partnership with a variety of agencies to ensure people's health and social needs were met. They sought additional support to promote people's physical and mental health. The registered manager and senior service manager used a variety of methods to assess and monitor the quality of the service. Not all feedback was reviewed in a timely manner. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support with their healthcare and nutritional needs. The service promoted people’s dignity and independence. Staff spoke positively and caringly about the people they supported. The service had a complaints procedure which was made available to people they supported. People we spoke with told us they knew how to make a complaint if they had any concerns.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff promoted and provided guidance that respected people’s lifestyle choices and reflected their likes and wishes. People’s values were respected, and staff supported people with their community based daily living skills, work responsibilities and social activities.

Safe recruitment practices were consistently documented. Safeguarding procedures were in place to protect people from the risk of abuse by staff who understood and were trained on how to recognise and respond to concerns. Infection control systems and audits continued to ensure a clean environment for people. Staff had access to suitable amounts of appropriate personal protective equipment to minimise the spread of infection. Not all staff were participating in regular testing for the COVID-19 virus.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us at this location on 11 May 2020 and this is the first inspection.

The last rating for the service under the previous premises was good, published on 17 July 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.