Real You Clinic

Updated 25 January 2023

Real You Clinic is a small independent cosmetic clinic providing services to privately funded adult patients at, 16 Bridle Lane Twickenham TW1 3EG.The service is open Monday to Friday from 9am–6pm.

The location is registered with the CQC to provide the following regulated activities; Treatment of disease, disorder or injury, Diagnostic and screening procedures and Surgical procedures.

The service is made up of one lead doctor who is registered with the General Medical Council GMC, the service employed one remote receptionist.

The service offers a range of non-surgical cosmetic interventions, for example dermal fillers and lip fillers, Botox injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has convenient transport links from central London and is located on the first floor, there is a reception area on the ground floor and one treatment room on the first floor. The service shares the location with two other providers.

The service website address is www.realyouclinic.com.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

We visited Real You Clinic Ltd on 14 December 2022. The team was led by a CQC inspector, accompanied by a GP specialist advisor. Before the inspection, we reviewed notifications received about the service, and a standard information questionnaire completed by the service. During the inspection, we interviewed staff, made observations and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

Is it safe?

Is it effective?

Is it caring?

Is it responsive to people’s needs?

Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 25 January 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Real You Clinic as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in September 2020. During this inspection we inspected the safe, effective, caring, responsive and well- led key questions.

Real You Clinic is an independent aesthetic service located in Twickenham in the London borough of Richmond upon Thames. The managing director of the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Real You Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers, lip fillers and Botox injections which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service had a range of policies and procedures to govern activity.
• The provider organised and delivered services to meet patients’ needs.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.

The areas where the provider should make improvements are:

• Risk assess any emergency medicine/equipment not stocked.
• Review and risk assess the system for checking patient identity.
• Review audits undertaken to demonstrate quality improvement for patients.
• Review and undertake safeguard training to ensure staff have completed the appropriate levels.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services