9 July 2014
During a routine inspection
There were safe and appropriate systems in place to reduce the risks of infection.
Staff were trained to an appropriate level depending on their roles and responsibilities.
There were effective systems in place to monitor and assess the quality of the service.
The service had a complaints policy in which included timescales for responding. However the policy did not include contact details for organisation such as the Dental Complaints Service, who patients could contact if they were unhappy with how their complaint was dealt with.