Primary Care Access Clinic Also known as Covid specific clinic

Updated 1 July 2022

Overall summary:

ELM Alliance Limited is commissioned by Tees Valley Clinical Commissioning Group (CCG) to operate the extended hours covid hub (with appointments during the day) across Tees Valley. The service offers care to around 340,000 patients across Tees Valley. The Primary Care Access Clinic offers face to face appointments via the patients GP practice or via a healthcare professional from the Covid @ Home virtual ward

Updated 1 July 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Primary Care Access Clinic (a registered location for the delivery of care for covid positive patients in Tees Valley) on 3-5 April 2022.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The service had systems in place to keep people safe and safeguarded from abuse. Staff we spoke with knew how to identify and report safeguarding concerns.
• The provider regularly carried out quality improvement activity, including clinical audit, and routinely reviewed the effectiveness and appropriateness of the care provided.
• Staff had the skills, knowledge and experience to deliver effective care.
• Leaders demonstrated they had the capacity and skills to deliver high-quality, sustainable care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care