About the service Austen Allen Homecare Ltd T/A Austen Allen Homecare (referred to as Austen Allen Homecare in this report) is a domiciliary care service providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 25 people at the time of the inspection.
People’s experience of using this service and what we found
People received safe care from Austen Allen Homecare. Individual risks were assessed to support people to remain safe in their home. Medicines administered by staff were safely managed. Sufficient numbers of staff were available to provide people’s care and support and robust recruitment processes were in place.
People’s needs were assessed before their care commenced and individual care plans were developed based on the assessment. People who needed assistance with their nutrition, hydration and healthcare needs received suitable support from staff. Staff received the training and support they needed to make sure they were skilled to provide people’s care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain their independence to be able to remain in their own home. Staff were aware of the importance of supporting people to maintain their dignity and showed respect for people and their home.
The registered manager and staff were keen to provide a good quality person centred service. Robust systems were in place to closely monitor people’s care to achieve this aim.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 May 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.