Lizor Care

Updated 16 May 2024

Lizor Care Concept is a domiciliary care agency providing the regulated activity of personal care to people living in their own homes. At the time of our assessment the service was supporting 47 people. Assessment activity started on 21 May 2024 and finished on 7 June 2024. We visited the office on 30 May 2024. At our last inspection on 16 October 2023, we found significant shortfalls and breaches of regulations. We rated the service Inadequate overall and placed it in special measures. Since that inspection we have met with the provider to discuss their action plan and steps taken to make the required improvement. During this assessment the provider demonstrated that improvements had been made and they were no longer any breaches of regulations. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in special measures. Since the last inspection a new manager had started in post and was in the process of registering with Care Quality Commission (CQC). People, relatives and staff told us the new manager had made many improvements. People’s care plans and risk assessments had all been reviewed and staff had received training in record keeping. Office staff were carrying out daily checks of people’s notes to make sure care was being delivered according to people’s needs. People had their medicines as prescribed, and staff were supporting people to manage their medicines safely. Staff had been recruited safely and received training on a range of topics. Staff had also been given regular supervision to discuss their wellbeing, any issues or concerns and training needs. Staff told us they felt supported by the management team and able to raise concerns. Staff logged in and out of an electronic system when visiting people, so the office were able to monitor visits in a timely way.

Updated 16 May 2024

People and relatives, we spoke with told us they felt safe with the staff. Comments included, “In the last 6 months the new management have turned things around. They [staff] are all very good. I can really trust them” and “I feel very safe, they [staff] are nice and very helpful.” People told us staff followed safe infection prevention and control guidelines. Comments from people included, “They [staff] always wash their hands” and “They [staff] wear gloves, aprons and masks when appropriate, and they always wash their hands.” Staff promoted people’s independence and promoted privacy and dignity. Comments from people and relatives included, “They [staff] respect [relative] and support [relative] being independent” and “They [staff] don’t make me feel embarrassed and they respect my dignity.” People told us staff were on time with visits and if they were going to be late, office staff let them know. People told us staff were kind and caring and described their approach as friendly. Comments about the staff included, “The carers are like my friends we are so lucky to have them”, “The girls are very friendly; I have never had any problems with them” and “They [staff] are very kind and gentle.” Relatives could have access to people’s records where appropriate so they could monitor care provided. People told us staff would help them see healthcare professionals if needed. One person said, “They [staff] absolutely know their job and I feel very confident that they would ring a doctor if needed.” People knew how to complain if needed and knew the management team. People and relatives had been involved in reviews of their care and also been sent a survey for their feedback prior to our assessment. One person told us, “The managers are very approachable and if I did have a problem, I would ring the office.”