MC Care

People’s experience of using this service and what we found

People felt safe with staff and told us they were comfortable raising a concern or complaint should the need arise.

People’s care needs were clearly documented. This included any potential risks to the person and what staff could do to reduce this risk.

People were cared for by a sufficient number of staff who were well trained, competent and followed national guidance in relation to the wearing of personal protective equipment.

People’s needs in relation to their food and drink were recorded and where people were supported with this aspect of their care, they were happy with the service provided. People were also supported to go out and continue to do things they enjoyed.

People told us staff were kind, caring and respectful towards them. They were happy with the service they received from MC Care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had good management skills and ran a well organised and efficient agency. All documentation, policies and guidance needed for their registration with CQC were in place and easily accessible. The registered manager was working hard to improve their skills and knowledge with the intention that this would help improve the overall service they provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 May 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.