Updated 25 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team consisted of one inspector on the first day and two inspectors on the second day.
Service and service type
Bridgman House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out. We wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We looked at records, which included two people's care and medicines records and the governance arrangements that were in place. We checked recruitment, training and supervision records for three members of staff. We also looked at a range of records about how the service was managed. We spoke with the regional assistant director, the deputy manager, a member of the positive behaviour support team, two members of staff and two people living in Bridgman House.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and further quality assurance records. We spoke with two relatives about their experience of the service.