Archived: ECL Havering

ECL Havering is a domiciliary care agency providing personal care and support to people living in their own houses and flats in the London Borough of Havering. The service provides short term reablement support packages for up to six weeks, with the aim of promoting people’s independence and reduce the need for long term care.

At the time of our inspection the service was providing support to 78 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. All the people using the service received personal care.

People’s experience of using this service and what we found

People felt safe and spoke positively about the care and support they received.

The service was responsive to people’s individual needs which had a positive impact on their wellbeing, enabling people to gain greater independence and remain living in their own homes. Support was flexible and personalised, adjusting to people’s changing needs. People, and where appropriate their families, were actively encouraged to be involved in the development and on-going review of their care. Staff were fully committed to improving the lives of people and worked with them to achieve their goals and aspirations.

Staff had received safeguarding training and knew how to act on any concerns. Care planning documentation provided guidance to enable staff to provide safe, effective care to people. Risk assessments were in place to manage potential risks within people's lives. Staff had received infection control training and understood the importance of following government guidance in relation to COVID-19.

Robust recruitment systems were in place to ensure suitable staff were employed. There were enough staff available to meet people's needs. Staff received regular supervision, observations of their practice and on-going training which promoted people’s health, safety and welfare.

People were complimentary about the kind, caring attitude of staff. People’s dignity and privacy was respected, and their independence promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Throughout our inspection, the registered manager demonstrated their commitment to ensuring a person-centred culture which was open and inclusive, empowering and enabling people to gain greater independence. Staff felt valued and supported and enjoyed working at the service.

Quality assurance systems were in place to regularly monitor the safety and quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.