Archived: Westseven GP

Updated 28 March 2019

Westseven GP is a GP practice located in Hanwell within the London Borough of Ealing and is part of the NHS Ealing Clinical Commissioning Group (CCG) which is made up of 79 GP practices. The practice provides primary medical services to approximately 4000 patients. The practice is located within Hanwell Health Centre. The practice premises are ground floor based with wheelchair access, disabled toilets and car parking facilities.

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.

There are higher than average number of patients between the age of 15 and 44 and fewer patients aged over 65 than the national average. The National General Practice Profile states that 63% of the practice population is from white background with a further 47% of the population originating from black, Asian mixed or other non-white ethnic groups. Information published by Public Health England, rates the level of deprivation within the practice population group as five, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

The practice team comprises of two GP partners working six sessions each. One practice nurse, a practice manager and five reception staff. The practice opening hours are 8.00am to 6.30pm Monday to Fridays.The out of hours services are provided by an alternative provider. The details of the out-of-hours service are communicated in a recorded message accessed by calling the practice when it is closed and on the practice website.

Updated 28 March 2019

We carried out an announced comprehensive inspection at Westseven GP on 18 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

• Continue efforts to improve the uptake of childhood immunisations.
• Improve the identification of carers to enable this group of patients to access the care and support they need.
• Consider how the practice receives details of building checks carried out by the owner of the building, undertake and record Fire drills.
• Record informal complaints to continue to drive improvement.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 28 March 2019

Updated 28 March 2019

Updated 28 March 2019

Updated 28 March 2019

Updated 28 March 2019

Updated 28 March 2019