We carried out a review of the data available to us about Better Lives Supported Living LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Better Lives Supported Living LTD, you can give feedback on this service.
About the service
Better Lives Supported Living provides personal care for up to two people aged between 18 and 65 years, who have a learning disability and autism in their supported living accommodation. At the time of our inspection, two people were using the service.
Everyone who used the service at te time of our inspection received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service applied the principles and values of ‘Right support, right care, right culture’ and other best practice guidance. People told us that they were very happy with the care they received from Better Lives Supported Living.
Right Support - The model of care and setting maximises people's choice, control and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Right Care - Care is person-centred and promotes people's dignity, privacy and human rights. People's support plans clearly detailed their care and support needs. People and their relatives were fully involved with the care planning process. The service had developed support plans which clearly detailed people’s likes, dislikes and preferences. Care had been delivered in line with people’s choices. People and their relatives said all staff were caring, respectful, and treated them with dignity.
Right culture - Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. There was a positive leadership in the home. The service provision was well led by a management team who led by example and had embedded an open and honest culture.
People were supported by staff that had been recruited safely and had checks undertaken to ensure they were suitable for their role.
Medicines were managed safely and people received them as prescribed.
Staff encouraged people to actively participate in activities, pursue their interests and to maintain relationships with people who mattered to them.
People received the support they needed to stay healthy and to access healthcare services. People were supported to eat and drink enough to meet their needs.
There were enough staff to keep people safe. The manager had appropriate arrangements in place to ensure there were always enough staff on shift.
Each person had an up to date, person centred care plan, which set out how their care and support needs should be met by staff. These were reviewed regularly.
Staff received regular training and supervision to help them meet people's needs effectively.
Staff showed they were caring, and they treated people with dignity and respect and ensured people's privacy was maintained, particularly when being supported with their personal care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the home supported this practice.
The manager ensured the complaints procedure was made available in an accessible format if people wished to make a complaint. Regular checks and reviews of the home made to ensure people experienced good quality safe care and support.
People and staff were encouraged to provide feedback about how the home could be improved. This was used to make changes and improvements that people wanted.
The manager provided good leadership. They checked staff were focussed on people experiencing good quality care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 February 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.