We carried out a review of the data available to us about Homepeace Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Homepeace Ltd, you can give feedback on this service.
Homepeace Ltd is a domiciliary care service, providing nursing and personal care to people living in their own homes in the community. At the time of our inspection there were eight people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
Risk assessment records did not include detailed guidance and information around the risks people faced and measures to reduce these. Risks were mitigated as people were cared for by staff who knew them well and understood how to keep them safe and protect them from avoidable harm There were enough staff available to meet people's needs. People were supported to take their medicines safely. There was a process in place to report and investigate incidents and accidents. Staff followed safe procedures to manage the risk of infections for people.
People's needs were assessed, and care plans were in place, These required further development to ensure records reflected the personalised care people received. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the care people needed. People were enabled to maintain their health and well being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they were cared for by kind, compassionate and respectful staff. Staff understood the need to respect people's privacy and dignity and supported people to maintain their independence.
Staff were knowledgeable about people's needs, preferences and wishes as to how they wanted their care to be provided. People's communication needs were met. There was a complaints procedure in place and people were encouraged and supported to share any concerns about their care.
People, relatives and staff were very positive about the registered manager. They described a service with strong values that placed people at the core of their care and an open culture that encouraged shared learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 May 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.