Source Complex Home Care LTD

Updated 9 November 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service two days’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. We also gave time for the registered manager to send us inspection information, so we did not have to spend an extended amount of time in the office of the service. Inspection activity started on 12 October 2022 and ended 13 October 2022. We visited the office location on 12 October 2022.

What we did before the inspection

We reviewed information we had received about the service and we sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with one person who used the service about their experience of the care provided and one relative. We spoke with one care staff, the registered manager and the care coordinator. We reviewed a range of records. This included one care plan. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 9 November 2022

Source Complex Home Care Ltd is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, one person was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Details of how to reduce risks to the person's safety were included in the person’s care plan. Quality assurance systems were in place to try to ensure the person was provided with a quality service.

The person and their relative were satisfied with the care that staff provided and with the management of the agency. They said safe care was provided, with the person protected against abuse, neglect and discrimination.

Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs and timely calls were in place to provide personal care.

Staff had been trained to effectively meet people's needs. The person was supported to have their food choices and enough fluids to remain hydrated. Staff were aware of how to ensure medical support was provided to the person when this was needed.

The person had maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person and their and relative told us they were treated with respect and dignity and staff had a caring and friendly approach. They said they had very good relationships with staff. Staff respected the person's privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.

The registered manager understood their responsibilities and worked in an open and transparent way. The person and their relative was aware of how to approach the registered manager to raise concerns or complaints. They said the registered manager and staff always listened to their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection carried out to inspect the service for the first time, and to be able to award a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.