We carried out a review of the data available to us about Quality Care Dorset Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality Care Dorset Ltd, you can give feedback on this service.
Quality Care Dorset Ltd is a domiciliary care agency. It provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. At the time of this inspection 23 people were receiving the regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse and avoidable harm. Staff demonstrated good understanding around safeguarding procedures and processes and knew how to recognise and report abuse. People and their relatives told us they felt safe with staff, who were well trained and demonstrated kind, caring and effective care. Staff told us they were given the support and training to ensure they had the necessary skills to support and care for people safely.
Care plans were detailed and gave clear explanations for staff on how people preferred their personal care and support to be given. Staff knew people well and understood how they preferred to be supported. Risk assessments were in place that gave clear detail to staff to ensure people were supported safely.
People received care from a consistent team of care staff who knew their care and support needs well.
Medicines were managed and administered safely. Staff supported people to take their medicines safely and had received appropriate medicine administration training. There were sufficient numbers of trained, experienced staff to ensure people’s needs were met. Staff were recruited safely; recruitment procedures were in place to ensure the required checks were carried out on staff before they commenced their employment.
People were involved in their care and consulted when planning and agreeing their care and support needs. People felt confident any concerns they raised would be listened to and appropriate action taken.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff spoke highly of the registered manager, stating they had an open, friendly and supportive approach. The registered manager was readily available to people, relatives and staff to offer advice and guidance when required.
The service had established good working relationships with health and social care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29/05/2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.