- Dentist
Absolute Dental
Report from 2 September 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, onsite assessment on 9 October 2024. We found the practice had not met all regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had some systems to manage risks, improvements could be made to the oversight of risks relating to fire safety and legionella at the practice. There was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Recruitment checks had not been carried out in accordance with relevant legislation to enable them to employ suitable staff, including agency and locum staff. The practice is in Prestwich, Greater Manchester and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and the practice manager. The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Three weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our assessment, we saw patient feedback from a further 100 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Beautiful clean spacious surgery with outstanding knowledge staff very friendly” “The friendliest yet most professional Dental practice you can go to” and “The practice is outstanding and more like being welcomed into someone's home not a place where so many people are scared.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.