Archived: J. Sainsbury - Crosby

Updated 5 March 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by the CQC.

We carried out an announced inspection on the 29 January 2015. The inspection team consisted of a Care Quality Commission (CQC) lead inspector and second inspector.

Prior to the inspection we reviewed information we held about the provider and by other organisations. We also reviewed information we asked the provider to send us in advance of the inspection. This included their latest statement of purpose describing their values and their objectives and a record of any complaints received in the last 12 months.

During the inspection we toured the premises and spoke with the principal dentist, a dental nurse, reception staff, the practice manager and regional manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

We obtained the views of nine patients who had filled in CQC comment cards.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection

Updated 5 March 2015

We carried out a comprehensive inspection of J. Sainsburys – Crosby on 29 January 2015.

J. Sainsburys – Crosby is part of the Centre for Dentistry Limited Organisation and is situated in Crosby town centre. It offers private dental care services to patients of all ages. The services provided include preventative advice and treatment and routine and restorative dental care.

The practice has two dentists, a dental nurse, reception staff and a practice manager. The practice manager is registered with the Care Quality Commission as the Registered Manager. This person is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the HSCA 2008.

We reviewed nine completed CQC comment cards and reviewed patient feedback gathered by the practice over the last 12 months. Patients who completed CQC comments cards were positive about the care they received from the practice. They commented staff were caring and respectful; listened and put patients at ease and took time to explain treatment.

Our key findings were:

• The practice assessed and managed risks to patients. These included infection prevention and control, health and safety and the management of medical emergencies.

• Staff ensured patients gave their consent before treatment began. Dental care records we looked at were detailed and showed on-going monitoring of patients’ oral health. Staff had received training appropriate to their roles.

• Staff were knowledgeable about patient confidentiality and we observed good interaction between staff and patients during the inspection.

• Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.
• There were clearly defined leadership roles in place and staff told us they felt well supported and comfortable to raise concerns or make suggestions.