Westfields

Westfields was previously known as London Care (Human Support Group Limited - Westfields). Premier Care Limited took over the operation of the service from the previous care provider in June 2020.

Westfields provides personal care and support to people living in self-contained flats located in a single building. This is known as extra care housing and is operated by an independent housing provider which is The Anchor Group (Anchor), who employs a housing manager to take care of the premises including maintenance and gardening. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 13 people being provided with personal care and support by the service.

People’s experience of using this service and what we found

People were safe at the service. People received personalised care and support specific to their needs and preferences.

Recruitment practices were safe and there were sufficient numbers of consistent staff available to meet people's needs. There were enough staff working to provide the support people needed. Two new staff were due to start at the service, this would reduce agency usage.

Staff received effective training that gave them the skills to support people with their needs. The provider was looking to support staff with further training for health and social care diplomas, previously known as National Vocational Qualification (NVQ)

Staff followed current hygiene practices to reduce the risk of infections. Visitors to the service were given information to help them reduce the risk of catching and spreading infections. The provider made sure safety concerns about the premises were reported promptly to the housing provider.

Risks to people's safety were assessed and reviewed and systems were in place to safeguard people from the risk of abuse. Processes were in place to ensure medicines were managed safely and staff had received medicines training.

Staff were kind, caring and respected people’s rights to privacy and to be treated with dignity. People were supported to be as independent as they could be with daily living tasks. Relatives could visit with family members without unnecessary restrictions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff helped people to stay healthy and well. They supported people to eat and drink enough to meet their needs, to take their prescribed medicines and to manage their healthcare conditions.

There were arrangements in place to make sure accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. The provider had systems in place to monitor the quality and safety of the service and people, relatives and staff felt comfortable raising any concerns and giving feedback.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 3 June 2020 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 04 December 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.