Luminary Care Limited

Luminary Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 16 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives said the service upheld their safety and they felt safe and comfortable when staff were supporting them. There were enough staff to cover everyone’s visits and to provide a contingency for any gaps. The provider made sure staff were suitable to work with people. People’s needs and risks to their well-being were assessed and recorded. The quality and detail of those care records was not always sufficient. We have made a recommendation about this.

People praised the staff for their care and kindness. They said staff were friendly and helpful. People and relatives said staff were reliable and on time. There was good continuity of care so they saw the same regular care staff members. Staff knew how to support each person in the way they preferred. The service was run in the best interests of the people who used it. Staff made sure people were treated with dignity and respect, and their privacy was protected.

Staff were trained and supported to carry out their job safely and effectively. People had confidence in staff’s abilities and competence. There was good communication between the management and people who used the service. The registered manager carried out spot checks and reviews to make sure people were satisfied with the care service they received.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Records about consent had not always been fully completed and the provider addressed this during the inspection.

The management team were open and approachable. Staff said they felt supported by the management team. The provider had governance system to check the quality of the service. However, some audits had not always identified the shortfalls to records found during this inspection. We have made a recommendation about this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 August 2020 but was dormant until it became operational on 1 November 2022. This is the first inspection.

Why we inspected

This was a planned inspection of a new service.

Recommendations

We have made a recommendations about risk assessment details and ensuring quality audits are sufficiently robust to identify shortfalls to records.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.