We carried out a review of the data available to us about Home Instead Senior Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care, you can give feedback on this service.
Home Instead Senior Care is a domiciliary care service based in Barnsley, South Yorkshire. It provides personal care to adults with a range of support needs who live in their own homes. There were 52 people using the service at the time of this inspection. Not everyone who uses the service receives the regulated activity of personal care. 22 people were receiving support with their personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided to them.
People’s experience of using this service and what we found
People received highly personalised care from staff who knew them very well. Staff had developed strong relationships with people, and this supported them to deliver high-quality, individualised care to people which met their needs. People were supported by staff who were highly motivated, enthusiastic and described by people as, “very, very kind.” People received compassionate, person-centred care at the end of their lives.
People were fully involved in planning their care and they received support in line with their own preferences. Staff were highly skilled at communicating with people which enabled people to remain actively involved in making decisions about their support and how it was delivered. People were actively encouraged to achieve goals that were important to them and to remain as independent as possible.
Staff were particularly sensitive to times when people needed compassionate support. Staff were respectful of people’s privacy and they treated people with dignity and respect.
People received support from staff who were skilled, well-supported and well-trained. Staff worked very closely with community health and social care professionals to ensure people received a seamless service. Professionals who worked alongside the service were very complimentary about the quality of care they delivered.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The service had an open, transparent culture. People, their relatives and staff thought the service was well-managed and responsive to their needs. There were effective systems and processes in place to check staff always provided a high-quality service to people.
People were supported by a small number of regular staff which meant they received a good continuity of care. People felt safe and staff knew how to protect people from abuse. Risks to people were mitigated and people received effective support with their medicines. People were protected from the spread of infection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC on 4 June 2020. This was the service’s first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.