We carried out a review of the data available to us about Care Solutions (Liverpool) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Solutions (Liverpool), you can give feedback on this service.
Care Solutions (Liverpool) is a care agency providing care to people in their own homes. They provide care to approximately 80 people and are registered to provide care to people with dementia, older people, people with a physical disability, people with a sensory impairment and younger adults.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe, one person told us, “I feel safe with their care.” Staff could easily access people’s care plans and knew who to speak to if they had concerns. Most people had their care delivered on time and for the right amount of time.
People were supported by staff that received good inductions and training. People told us staff understood their needs and they saw new staff shadowing more experienced staff.
People were supported by staff that were kind and caring. People told us that staff were friendly and took the time to chat. One person told us, “I trust the staff, they know me well.”
People’s concerns and complaints were listened to. We spoke to one person who had complained to the service and found that improvements were made; they said, “It is now a good support for us all.” People received care that was personalised to them, we saw that care plans were focussed on people’s needs, likes and dislikes.
People received a service that had systems in place to deliver good quality and person-centred care. At times there were some gaps around the governance of the service although the provider and manager were aware and put things in place to improve.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 2 July 2020 and this is the first inspection.
We have made a recommendation about the provider making sure they meet their statutory obligations. Please find more details at the end of the report.