We carried out a review of the data available to us about Human Support Group - Rotherham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Human Support Group - Rotherham, you can give feedback on this service.
Human Support Group – Rotherham is a domiciliary care agency providing support for people in their own homes. The service was supporting around 40 people at the time of the inspection.
People’s experience of using this service and what we found.
People spoke positively about their experience of receiving care from this provider. One said: “The girls [care workers] are lovely, couldn’t wish for better.” This was borne out by the provider’s own surveys of people using the service where the responses were overwhelmingly positive. However, both staff and people using the service and their relatives told us the service was not always well organised, citing poorly organised visit plans. One person’s relative told us care visits were not always geographically close together, which caused visits to be late. A member of staff confirmed this. The registered manager explained that at times this occurred as they were a relatively small service and they did not always have people using the service who lived close by each other and therefore it was not always possible for care visits to be close together.
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement. Most of the staff we spoke with told us the management team were accessible and supportive. Where incidents had occurred, the provider had made the legally required notifications to CQC.
Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records. One person’s relative had contacted CQC prior to the inspection to raise concerns about their relative’s care; we saw the registered manager had taken steps to meet with this person’s relatives to explore where things had gone wrong, and taken appropriate action.
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.
People told us they felt safe when receiving care, and said they would feel confident to raise concerns. Where concerns had been raised, the provider had conducted appropriate investigations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.