Gilbert Global Care Services

Gilbert Global Care Services is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person was receiving support with personal care.

People’s experience of using this service and what we found

People were not always protected from the risk of harm as risks were not always identified or mitigated. The provider had not assessed the risk of COVID-19. Staff did not conduct COVID-19 tests according to current government guidelines. The provider did not conduct the necessary recruitment checks.

People’s health and social care needs were assessed, and plans put in place to meet these. Staff received appropriate information and training. People’s nutrition and hydration needs were met. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received induction, training and ongoing support to fulfil their role.

People told us the staff were kind and caring and knew them well. People were treated with dignity and respect, and they were supported to maintain daily living skills.

The provider assessed people’s communication needs. People had not been consulted about their end of life wishes. People told us they received care that met their cultural needs and personal preferences.

There were a range of quality assurance checks to ensure people received safe and effective care. The provider sought regular feedback from people about the care they received.

Rating at last inspection

This service was registered with us on 15 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We have identified a breaches in relation to managing risks and safe recruitment. We have made recommendations about consulting people about their end of life wishes. You can see what action we have asked the provider to take at the end of this full report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.