We carried out a review of the data available to us about Prioritising People's Lives - Alnwick on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prioritising People's Lives - Alnwick, you can give feedback on this service.
Prioritising People’s Lives - Alnwick is a domiciliary care service providing personal care to people living in their own homes within Northumberland.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There was a strong, visible and person-centred culture at the service. People and relatives were extremely positive about the caring nature of staff. Staff used inclusive ways of involving people in their care . People were consulted, listened to and valued. Comments from relatives included, “My mum says she feels part of their family” and “I feel that the service is adaptable, and nothing comes to mind about any improvements needed. The service is outstanding.”
People told us they felt safe with the staff who supported them. Risks were assessed and monitored via an electronic care management system. Management staff received an instant alert if there were any late visits or missed medication so immediate action could be taken.
People were cared for by a consistent team of staff. This meant that people were supported by staff who knew people well and understood their needs and preferences. There were sufficient staff deployed to meet people’s needs. People told us there had been no missed calls and staff turned up on time.
People were supported by trained and competent staff. One relative told us, “I think they are well trained as they are fantastic.”
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC on 12 June 2020 and this was the service's first inspection.
Why we inspected
This was a planned inspection based on the amount of time the service had been registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.