We carried out a review of the data available to us about Jamesons Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jamesons Care, you can give feedback on this service.
Jamesons Care is registered to provide personal care to people with a learning disability, physical disability and autistic people. The service has been set up to provide supported living to people who have their own tenancies but who share their home with others. At the time of the inspection, 20 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People, their relatives and staff were very complimentary about the service. The registered manager promoted an open and inclusive culture where people had support to be themselves and develop their own skills and abilities. The service was well-run with processes in place to promote safety and ensure people received consistent good quality care. The provider supported the registered manager to develop the service in line with good practice guidance.
There was a focus on enabling people to make decisions about how to minimise risk. Staff supported people safely with their medicines. There were enough staff who were safely recruited to provide a flexible service. The provider followed national guidance on managing the risks from COVID-19.
Staff had the necessary skills to meet people’s individual needs. They were well supported in their role. Guidance and training were of a good quality. Staff worked well with external agencies to promote people’s health and wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and treated people with dignity. They knew people well and developed respectful relationships with them. Independence and positive outcomes for people were actively promoted.
Support had been developed flexibly to meet people’s needs in a personalised way. Staff adjusted their support when people’s needs changed. The provider ensured people received information in a manner they could understand. People and their representatives felt able to complain and be confident they would be listened to.
Staff were trained in supporting people at the end of their life. People received dignified care at the end of life and their wishes were recorded and respected.
We expect health and social care providers to guarantee people with a learning disability and autistic people the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and autistic people.
The service was able to demonstrate that the service had been set up in line with the underpinning principles of Right support, right care, right culture.
Right support:
The model of care and setting had been designed to maximise people’s choice, control and independence. There was an emphasis on promoting inclusion into the local community.
Right care:
Staff were supported to provide care which was person-centred and promoted people’s dignity, privacy and human rights.
Right culture:
The ethos, values, attitudes and behaviours of leaders and care staff created a culture focused on enabling people to lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Why we inspected
This was a planned inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.