We carried out a review of the data available to us about Helping Hands Cosham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Cosham, you can give feedback on this service.
Helping Hands - Cosham is a domiciliary care agency registered to provide personal care for people due to old age, illness or disability. At the time of inspection, the agency was providing care to 11 people living in Portsmouth and surrounding areas of Hampshire.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us staff cared for them with kindness and compassion. People were supported by a team that were passionate about providing person centred care, using person centred information. People and their families spoke positively about the care they received, and the competence of the staff employed by the service. People felt safe while being cared for and spoke of being involved in creating their care packages. People were supported to meet their nutritional and medication needs where appropriate and infection prevention and control procedures were followed.
People’s support plans reflected their individual needs and preferences, while any risks had been identified and managed. Staff were supported by an experienced management team, who were committed to identifying and meeting staff’s training needs. This helped reduce risks to people while maintaining their independence and diversity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment practices were followed and appropriate checks were performed. This ensured that only appropriate staff were employed to provide care in people’s own homes. There were enough staff to provide care to people and plans were in place to recruit alongside supporting new people, to grow the service. Staff told us they received regular supervision and training, which supported them to provide care.
People and staff were able to contact the management team and were happy with their response in the event of raising concerns. Appropriate systems were in place for investigations to be performed when necessary and staff had the relevant knowledge to learn lessons and identify trends and patterns.
There was a passionate team, led by the registered manager, whose aim was to provide person centred care to people in a dignified and respectful way. There were quality assurance systems in place to obtain feedback and make necessary improvements.
For more details, please see the full report which is on the CQC website at http://www.cqc.org.uk
Rating at last inspection
This was the first inspection at this service. The service registered with us on 29 June 2020 and went into voluntary dormancy on 23 September 2021. The service resumed following dormancy on 26 April 2022.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.