Background to this inspection
Updated
18 June 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. Due to the pandemic, we gave a short period notice of the inspection to enable us to collate as much information as possible virtually to minimise the time spent by the inspection team visiting the provider’s office.
Inspection activity started on 13 May 2021 and ended on 27 May 2021. We visited the office location on 25 May 2021.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection-
We spoke with three people who used the service about their experience of the care provided. We also spoke with five members of staff including the registered manager, clinical director and care staff.
We reviewed a range of records. This included four people’s care records and two staff files in relation to recruitment, training and supervision. We also looked at a variety of records relating to the management of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We reviewed feedback received from two professionals whom the service regularly engages with.
Updated
18 June 2021
About the service
Stanford Wellbeing Ltd is a domiciliary care service registered to provide personal care to people living in their own homes. The service focusses on providing care and support to people living in the Southend area of Essex who are experiencing neurological illness or injury. At the time of our inspection, eight people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation about the provider’s recruitment processes.
People felt safe and spoke positively about the care and support they received. Without exception, people said they would highly recommend the service to others.
The service was very responsive to people’s individual needs which had a positive impact on their wellbeing. Support was flexible and personalised, adjusting to people’s changing needs. People were actively encouraged to be involved in the development and on-going review of their care. Staff were fully committed to improving the lives of people and worked with them to achieve their goals and aspirations. Staff shared the provider’s ethos to provide good quality care to support people to manage complex impairments and help minimise the impact these conditions had on their daily life.
Staff had received safeguarding training and knew how to act on any concerns. Care planning documentation provided guidance to enable staff to provide safe, effective care to people. Risk assessments were in place to manage potential risks within people's lives. Staff had received infection control training and understood the importance of following government guidance in relation to COVID-19.
There were enough staff available to meet people's needs. Staff received regular supervision and on-going training which promoted people’s health, safety and welfare.
Staff were focussed on the wellbeing of the people they supported. People were complimentary about the kind, caring attitude of staff. People’s dignity and privacy was respected, and their independence promoted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and clinical director had developed a strong, visible person-centred culture which was open and inclusive, empowering people to lead fulfilling lives. Staff felt valued and supported and enjoyed working at the service.
The provider had systems and processes in place to regularly monitor the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.