Archived: Expect Limited

The people we spoke with were happy with the overall service they received. Everyone felt they or their relative were treated with respect and were always spoken to in an appropriate manner. Their comments included:

'The staff are very good', 'the staff help me to do my shopping as I am too anxious to go to the shops on my own', 'the company tell you what time they can come, I have a rota. I agreed it all. Everything is alright that way' and 'they always come on time and we chose when they were to come. We are very pleased with everything'.

We reviewed three people's care records and found they contained the information staff required to provide care in a way which met people's individual needs.

We checked the medication procedures, in order to assess if medicines were correctly and safely administered.

We observed some interaction between staff and people receiving a service to be positive, with staff being supportive, sensitive and encouraging in a non-patronising manner. We saw staff assisting people when they needed support. We observed people were supported safely and were not rushed by staff when mobilising.

We saw staff received training and support to support them in their work.

We found Expect Limited had systems in place to inform them they were providing a good and effective service to the people who received it.