KD Healthcare Ltd

Updated 28 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

KD Healthcare Ltd is a domiciliary care agency. It provides personal and nursing care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.

What we did

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

Inspection activity started on 28 March and ended on 31 March. We visited the location’s office/service on 28 March 2022.

We reviewed one person’s care plan and daily notes. We spoke to the registered manager and one care staff. We saw two staff records relating to recruitment, training, supervision and spot checks. We also looked at quality checks and audits.

We spoke to a relative to gain their view of the quality of care provided.

Updated 28 April 2022

About the service

KD Healthcare Ltd is a domiciliary care service providing personal and nursing care to people in their own homes. It is registered to provide care for older people and younger adults, including people with dementia and a physical or sensory disability. At the time of the inspection, one person was receiving live in care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

Relatives said people received care from caring staff who knew their relative well. They were confident staff had the skills to care for people. One relative told us, “I feel I don’t have to worry about my family member when I am not there”.

The provider was working through the actions highlighted in February 2022’s improvement plan. Audits and checks were being strengthened to ensure there was clear oversight of the service. This included staff recruitment, training and supervision.

People’s needs and any potential risks were assessed before they first used the service. Care plans developed with people which included their needs and preferences. Staff appropriately supported people with their medicines, nutrition and health needs, based on guidance in people’s care plans.

There was a positive culture at the service and staff and people’s representatives felt listened to. Also, that any issues or concerns they raised would be acted on. The registered manager and staff understood their roles and responsibilities and the aims of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 June 2020 and this is the first inspection.

Why we inspected

This is the service’s first inspection since registering with the Care Quality Commission.