We carried out a review of the data available to us about Enlightened Care Generation Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Enlightened Care Generation Limited, you can give feedback on this service.
Enlightened Care Generation Limited is a domiciliary care service. It provides care for people living in their own houses and flats to enable them to live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, one person was receiving personal care support from the service.
People’s experience of using this service and what we found
The person using the service and their relative, provided positive feedback about the care received. They were complementary about the approach of staff and the organisation and management of the service. Care was personalised and staff were caring and competent and they felt valued, respected, and involved in their care and support.
Staff understood their roles and responsibilities in protecting people from abuse and avoidable harm. They had received safeguarding training and the provider had a safeguarding policy.
Risks to health, well-being care and support needs, including the environment had been assessed. Care plans and risk assessments overall provided staff with guidance. Some examples identified additional guidance was required, the registered manager agreed to make immediate improvements.
Staff were safely recruited and sufficient in number to provide care and support. The registered manager and nominated individual covered any staff shortfalls. The management team had daily contact with staff who reported they felt well supported.
At the time of the inspection, medication administration was not provided, however, systems were in place to provide this support if required. Infection prevention and control best practice guidance was followed. Systems were in place to ensure lessons were learnt when things went wrong.
The person using the service was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person using the service was e involved in the planning and review of their care. Staff were effectively trained in topics relevant to their role.
The provider’s complaint policy had been made available and a relative told us they felt confident to raise any issues, concerns, or complaints.
At the time of our inspection, no person was receiving end of life care. However, the registered manager was aware end of life care plans when required, were important to ensure staff were aware of people’s preferences and wishes at the end stage of their life.
The service was well-led. The management team was committed in providing people with care that was individualised and person centred. They understood their responsibilities within the service and were continually looking for ways to improve. The staff worked in partnership with health and social care professionals to ensure people receive a consistent approach.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider’s registration date.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.