Archived: U in Mind Care

U in Mind Care is a domiciliary care agency providing a service to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection there were five people using the service who received personal care. One of those people had a learning disability and received 24- hour live in care and support. We found the service was meeting this person’s needs but have signposted the provider to review their service provision alongside the requirements of ‘Right Support, Right Care, Right Culture’.

‘Right Support, Right Care, Right Culture’ is our regulatory approach alongside recommended best practice to ensure providers meet the needs of Autistic people and people with a learning disability. This means providers supporting people to have the same rights to live an ordinary life as any other person and free to make choices about their own care where they can.

People’s experience of using this service and what we found

Feedback about the care and support U in Mind Care provided to people was complimentary. People, relatives and staff spoke positively about the leadership and management of the service.

People were supported by a staff team who were safely recruited, trained and knew how to protect them from potential harm.

Staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic. Despite this staff and the management team worked hard to ensure that people received their care visits as planned and at the time of the inspection there had been no reported missed visits.

People received their care visits at the times they expected, for the length of time agreed and from staff they knew.

Infection prevention and control, medicines and risks associated with people’s care was well managed, and in line with legislative requirements and recognised best practice guidelines.

People's care and support records were detailed and person centred. These were assessed regularly and support was planned to ensure people’s needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the quality and safety of the service were in place. This supported the management team to continually develop U in Mind Care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 June 2020 and this is the first inspection.

Why we inspected

This service had not previously been inspected and we wanted to check that people were receiving safe care and support.

Follow up

We will continue to monitor information we receive about the service using our monitoring system and will inspect when this is indicated.